Privacy Policy

This Privacy Policy explains how Fairplay handles personal information when you visit or use fairplay-casinox.com, including pages connected with account access, customer support, payments, security checks, and responsible-use features.

The information below is written for users in India and is intended to describe the usual categories of data collected, the purposes for which it may be used, and the choices available to users. If a separate notice, consent screen, or account setting on Fairplay provides more specific information, that notice should be read together with this policy.

Information Fairplay may collect

Fairplay may collect information that you provide directly, information generated while you use fairplay-casinox.com, and information received from service providers involved in operating the website.

Information you provide may include your name, mobile number, email address, date of birth, account login details, communication preferences, and customer support messages. Where account verification, withdrawals, fraud prevention, or compliance checks are required, Fairplay may ask for identity or payment-related details such as PAN, bank account information, UPI details, screenshots, or other documents you choose to submit.

When you use the website, technical and usage information may be collected automatically. This can include IP address, device type, browser type, operating system, referral source, pages viewed, time spent on the site, session activity, approximate location derived from network data, and cookie or similar tracking identifiers.

• Account and profile details submitted during registration or updates
• Verification and payment information needed for deposits, withdrawals, or account checks
• Game, transaction, login, and support activity linked to your Fairplay account
• Device, browser, IP address, cookie, and usage data from fairplay-casinox.com

How information is used

Fairplay uses personal information to operate the website, maintain user accounts, process requests, provide support, and manage security of the platform. Information may also be used to identify unusual activity, prevent unauthorised access, detect misuse, and support dispute resolution.

Account and transaction data may be used to process deposits or withdrawals, confirm account ownership, respond to user queries, and maintain records of activity on fairplay-casinox.com. Communication details may be used to send service messages, account notifications, verification requests, or updates about changes to policies or features.

Fairplay may also use aggregated or de-identified information to understand website performance, improve navigation, troubleshoot technical issues, and evaluate how users interact with pages and services. Where promotional communication is sent, users should have access to any opt-out or preference options made available in the relevant message or account area.

• To create, verify, secure, and manage user accounts
• To process support requests, payments, withdrawals, and account-related instructions
• To monitor website performance, technical errors, and suspicious activity
• To send necessary service communications and manage user preferences

Cookies, analytics, and device information

fairplay-casinox.com may use cookies, pixels, local storage, or similar technologies to keep sessions active, remember preferences, support security controls, and understand website usage. Some of these technologies are necessary for the website to function correctly, while others may help measure performance or improve user experience.

Users can usually manage cookies through browser settings. Blocking certain cookies may affect login, account access, payment flow, or other functions that depend on session recognition. If Fairplay provides a cookie banner or preference tool, those choices may apply in addition to browser controls.

• Session cookies may help keep users signed in securely
• Security cookies may help detect repeated failed logins or suspicious behaviour
• Analytics tools may measure page visits, device categories, and navigation patterns
• Browser settings may allow users to delete or restrict cookies

Sharing and retention of information

Fairplay may share relevant information with service providers that help operate fairplay-casinox.com, such as hosting providers, payment processors, verification partners, analytics providers, fraud prevention tools, customer support systems, and technical maintenance vendors. These parties are expected to handle information only for the purposes connected with their services.

Information may also be disclosed where required to respond to lawful requests, protect the security of the website, investigate suspected misuse, enforce applicable terms, or protect the rights and safety of users, Fairplay, or others. Fairplay should not sell personal information as a standalone product, but data may be processed by third-party tools as part of providing the website and related services.

Personal information is generally retained for as long as needed for account operation, service delivery, record keeping, security monitoring, dispute handling, and applicable legal or regulatory requirements. Retention periods may vary depending on the type of information, account status, transaction history, and the reason the information was collected.

• Service providers may process information for hosting, payments, verification, support, analytics, or security
• Records may be kept where needed for account history, transactions, complaints, or risk checks
• Some information may remain in backups or logs for a limited period before deletion or overwriting
• Retention may be longer where disputes, investigations, or applicable obligations require it

User rights and choices

Users may request access to their personal information, correction of inaccurate details, deletion of certain data, restriction of certain processing, or withdrawal of consent where processing is based on consent. The availability and outcome of a request may depend on account status, verification needs, security requirements, and obligations that apply to the information.

Fairplay may need to verify the identity of the person making a privacy request before making changes to account information or disclosing records. This helps prevent unauthorised access to personal data. Some account information may be editable directly through the account dashboard, while other changes may require support assistance.

Users can reduce some data collection by adjusting browser cookie settings, updating communication preferences, or choosing not to provide optional information. However, certain information may be necessary to maintain an account, complete payments or withdrawals, verify eligibility, or protect the website from misuse.

• Request access to account-related personal information
• Ask for correction of inaccurate or outdated details
• Request deletion where the information is no longer required and no retention reason applies
• Withdraw consent or update communication preferences where applicable

Contact for privacy requests

Privacy-related questions about fairplay-casinox.com should be directed through the contact or support channels made available on the Fairplay website. Users should include enough detail to identify the account and the nature of the request, but should avoid sending unnecessary sensitive information in an initial message.

For security reasons, Fairplay may ask for additional verification before responding to requests involving account access, payment information, identity documents, or deletion of records. Responses may take time where a request requires review of account activity, transaction records, or information held by service providers.

• Use the official support or contact option shown on fairplay-casinox.com
• Include the registered mobile number, email address, or account identifier where needed
• Do not share passwords or one-time passwords in privacy requests
• Keep copies of request references or support ticket numbers for follow-up

Fairplay may update this Privacy Policy to reflect changes in website features, data practices, service providers, or applicable requirements. Users should review the Privacy Policy on fairplay-casinox.com periodically to understand how personal information is handled.

Continuing to use Fairplay after a policy update may mean that the updated practices apply from the point permitted by the website’s terms and applicable rules. If a user does not agree with a change, they should stop using the relevant service and contact support for account-related options.